應屆畢業生
本科
最近更新
3860人關注
職位描述
該職位還未進行加V認證，請仔細了解后再進行投遞！
Key responsibilities:
Design customer experience strategies, create innovative customer experiences and continually amend tactics to provide better customer experiences.
Analyze 360 customer profile, build up customer journey maps, translate customer insight into future endeavors and collaborate with business stakeholders to ensure integrated omni-channel customer experiences.
Responsible for experience design through service design methodologies (including customer journey design, touchpoints and interaction platform setting, service blueprinting) for Pfizer digital Initiatives. Assess global/local and cross-brand CX best practices (by journeys and customer cohorts – Patient, HCP, Colleague).
Lead the team in designing a range of products and services that could include responsive digital apps, APIs and data solutions to drive digital transformation projects and optimize customer experience, build up deep understanding of customer requirement to nail down product positioning, product feature prioritization and roadmap definition for multiple delivery phases; implement product prototypes to validate innovation values, including defining product KPIs and evaluation metrics, design user interface, user experience and collaborate with develop team to deploy.
Collaborate with other team for the testing and launch of HCP engagement, patient services (e.g., WeChat ecosystem patient service management and Digital Therapeutics tools) and other customer experiences tools (e.g., AI diagnostic tools, Decentralized Clinical Trial platforms) and present product prototype and demos; responsible for experience and product optimization after product launch, closely track and analyze customer and business owner’s feedbacks on product experiences to enable customer experience optimization and drive growth
Responsible for product-related materials composition (e.g., PRD files, product handbooks); provide internal product training on a regular basis.
Communicate and collaborate with customer innovation, enterprise architect, data team, solution and compliance
Design customer experience strategies, create innovative customer experiences and continually amend tactics to provide better customer experiences.
Analyze 360 customer profile, build up customer journey maps, translate customer insight into future endeavors and collaborate with business stakeholders to ensure integrated omni-channel customer experiences.
Responsible for experience design through service design methodologies (including customer journey design, touchpoints and interaction platform setting, service blueprinting) for Pfizer digital Initiatives. Assess global/local and cross-brand CX best practices (by journeys and customer cohorts – Patient, HCP, Colleague).
Lead the team in designing a range of products and services that could include responsive digital apps, APIs and data solutions to drive digital transformation projects and optimize customer experience, build up deep understanding of customer requirement to nail down product positioning, product feature prioritization and roadmap definition for multiple delivery phases; implement product prototypes to validate innovation values, including defining product KPIs and evaluation metrics, design user interface, user experience and collaborate with develop team to deploy.
Collaborate with other team for the testing and launch of HCP engagement, patient services (e.g., WeChat ecosystem patient service management and Digital Therapeutics tools) and other customer experiences tools (e.g., AI diagnostic tools, Decentralized Clinical Trial platforms) and present product prototype and demos; responsible for experience and product optimization after product launch, closely track and analyze customer and business owner’s feedbacks on product experiences to enable customer experience optimization and drive growth
Responsible for product-related materials composition (e.g., PRD files, product handbooks); provide internal product training on a regular basis.
Communicate and collaborate with customer innovation, enterprise architect, data team, solution and compliance
注：聯系我時，請說是在赤水人才網上看到的。
工作地點
地址：溫州鹿城區智慧谷1幢
求職提示：用人單位發布虛假招聘信息，或以任何名義向求職者收取財物（如體檢費、置裝費、押金、服裝費、培訓費、身份證、畢業證等），均涉嫌違法，請求職者務必提高警惕。
職位發布者
韓女士/..HR
輝瑞制藥有限公司
-
制藥·生物工程
-
1000人以上
-
外商獨資·外企辦事處
-
碑林區和平路116號金鼎大廈303
相似職位
-
外賣配送員0元入職 車住 6000-10000元赤水市 應屆畢業生 不限成都泰便利電子商務有限公司
-
外賣員免費送裝備0元入職 5000-8000元赤水市 應屆畢業生 不限安徽眾森網絡科技有限公司
-
L 貴州赤水 換電站人員 月入1 W/五險一金 面議赤水市 應屆畢業生 不限杰博人力資源
-
外賣員免費送裝備0元入職 5000-8000元赤水市 應屆畢業生 不限安徽眾森網絡科技有限公司
-
抖音不露臉語音主播居家直播 5000-8000元人民路街道 不限 不限江蘇鯨騰網絡科技有限公司
-
外賣配送員0元入職 車住 6000-10000元赤水市 應屆畢業生 不限成都泰便利電子商務有限公司
